Cancellation policy

Right of withdrawal for consumers (any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model cancellation form for this purpose, which is, however, not mandatory. If you make use of this option, we will immediately send you a confirmation of receipt of such revocation.
In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.
of your revocation of this contract has been received by us. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion of the right of withdrawal in the case of:

- Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be rapidly exceeded;
- contracts for the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract but which cannot be supplied until at least 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
- contracts for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

Premature expiry of the right of withdrawal in the case of:

- Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
- contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;
- contracts for the purchase of digital content stored on a tangible medium, provided that the customer has expressly consented to the trader commencing performance of the contract before the expiry of the withdrawal period and the customer has confirmed his knowledge that by consenting to the commencement of performance of the contract he forfeits his right of withdrawal.
of the contract, he loses his right of withdrawal.

End of the cancellation policy.